Project Lead Accountabilities

Purpose

Ensure successful delivery of customer projects by integrating execution excellence, technical alignment, customer satisfaction, and team effectiveness in coherence with company standards and governance.

Accountabilities

Delivery & Execution

• Plan, track and steer project delivery according to defined processes and standards.
• Establish and maintain a clear project organization for both team and customer.
• Manage customer requirements, ensuring traceability and expectation alignment.
• Identify, estimate and manage change requests.
• Monitor project budget and remaining effort; escalate coverage risks in advance.
• Ensure high-quality project documentation.
• Aggregate and monitor delivery and quality metrics.
• Guarantee overall project quality in alignment with Eng Office
• Proactively identify risks and drive mitigation actions.
• Notify relevant stakeholders about the start of new projects.
• Propose activation of a dedicated Project Circle when complexity requires it.

Customer & Stakeholder Alignment

• Facilitate structured communication between team and customer.
• Monitor and nurture customer satisfaction.
• Manage customer expectations transparently.
• Align multi-practice initiatives with relevant Practice Unit Lead Links.
• Keep Lead Link, Eng Office and project documentation continuously aligned with project evolution.

Technical & Compliance Governance

• Validate adoption of new technologies and libraries with Engineering Office.
• Ensure alignment with architectural guidelines throughout the project lifecycle.
• Keep privacy, compliance, and regulatory aspects under control in solution design.
• Escalate technical deviations and structural risks.

Team Effectiveness & Development

• Foster team productivity by removing impediments and facilitating collaboration.
• Promote and apply continuous improvement practices.
• Coach team members and address tech mentorship to Practice Units
• Care for team members’ professional growth according to company best practices.
• Encourage technical and professional progression.
• Mentor team members on promotion dossier preparation.
• Detect skill gaps and capacity needs.
• Coordinate training needs with Training, Eng Director and Lead Link.
• Support onboarding of new team members (operational enablement and context sharing).
• Promote sustainable workload management, including vacation planning.
• Validate monthly team timesheets.

Knowledge & Organizational Contribution

• Ensure creation and maintenance of a project knowledge base.
• Enable reuse of knowledge for onboarding, training, and sales activities.
• Share documentation of emerging effective practices with Circle, BU, or Engineering Office.
• Contribute to strengthening delivery standards across the organization.