Internal IT
Internal IT supports people at Agile Lab with devices, collaboration tools, access management and core IT services. This page is the entry point to find guidelines and references for the main IT topics.
Main topics
- Device enrollment
- Cloud guidelines
- Access management
- Backups
- Internal applications
- Generative AI
Each topic has its own dedicated page in the Handbook with more details and procedures.
Internal request management
I have a problem. What I can do? // I need a new infrastructure/service // I need an account
Before opening a ticket, quickly check whether the information or solution is already available in the Handbook. If you still need help, open a ticket in the IT Support & Service Requests portal and select the most appropriate request type (for example General IT Assistance). For more details on how to use the portal, see IT Support & Service Requests.
Microsoft 365
Agile Lab uses Microsoft 365 for email, calendar, Office applications, and collaboration tools such as Teams, OneDrive and SharePoint. If you need a Microsoft 365 desktop license for your Windows PC or Mac, open a request through the IT Support & Service Requests portal using the Request Software License option (see also IT Support & Service Requests).
Company Device Compliance
Company devices must be compliant with our security baseline and centrally managed by Internal IT. Agile Lab currently provides Windows PCs and Mac devices; each device must be enrolled in the company management solution and kept up to date according to our policies. Access to company data is restricted to compliant devices.
In Device Enrollment you will find instructions about how to enroll your device.
Laptops
Supported operative systems:
- macOS – currently supported Apple releases, regularly updated.
- Windows – currently supported Microsoft releases, with security updates enabled.
Personal laptops are not allowed.
Mobile devices
Supported mobile operative systems:
- Android – currently supported releases, with required security updates and device protection enabled.
- iOS – currently supported Apple releases, with required security updates and device protection enabled.
Personal devices are allowed, as long as they are enrolled in the company management solution and remain compliant with our security policies.
Joining the circle
If you want to apply to join this circle, contact the Lead Link and tell them about it.