Customer Success

Purpose:

Provides ongoing support to customers, ensuring they derive maximum value from the software.

Key Processes:

• Customer Onboarding, Training and Education: Offering training sessions, webinars, and resources to help customers use the software effectively.
• Customer Feedback and Satisfaction: Collecting feedback from customers to identify areas for improvement and measuring customer satisfaction.
• Renewals and Upselling: Identifying opportunities for renewals, upselling, and cross-selling additional products or services.